Terms & Conditions

Last Updated: December

1. Acceptance of Terms

Welcome to the Dexter Distribution website (the “Site”), owned and operated by Dexter (“Dexter,” “we,” “our,” or “us”). By accessing or using the Site, creating an account, or placing an order through the Site, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not use the Site.

2. Eligibility & User Responsibilities

You must be at least 18 years of age, or the age of majority in your state, province, or territory of residence, to use this Site or place orders. By using the Site, you represent and warrant that:

• You are using the Site for lawful purposes only;
• You will provide accurate, current, and complete information;
• You are responsible for maintaining the confidentiality of your account credentials; and
• You accept responsibility for all activities that occur under your account.

Dexter reserves the right to refuse service, terminate accounts, or cancel orders at our discretion, including, without limitation, if we believe that your conduct violates applicable law or these Terms.

3. Account Creation & Security

To place online orders, you may be required to create an account on the Site. You agree to:

• Maintain and promptly update your account information so that it remains accurate and complete;
• Keep your username and password confidential and secure; and
• Notify us immediately of any unauthorized use of your account or any other breach of security.

Dexter is not liable for any loss or damage arising from your failure to protect your login credentials or your account.

4. Permitted & Prohibited Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable law, regulation, or third-party right;
• Attempt to gain unauthorized access to the Site, other user accounts, or Dexter’s systems or networks;
• Introduce any viruses, malware, or other harmful code;
• Use any robot, spider, scraper, or other automated means to access the Site without our prior written permission;
• Interfere with or disrupt the operation of the Site or servers or networks connected to the Site; or
• Copy, reproduce, modify, distribute, or display any portion of the Site except as expressly permitted in these Terms.

5. Intellectual Property

All content and materials on the Site, including but not limited to text, graphics, logos, images, product descriptions, audio or video clips, data compilations, software, and the overall design and layout of the Site (collectively, the “Content”), are the property of Dexter or its licensors and are protected by U.S. and Canadian intellectual property laws and international conventions.

You may view, download, and print materials from the Site for your internal business use or for personal, non-commercial use only, provided you do not remove any copyright or other proprietary notices. Any other use of the Content, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly prohibited without our prior written consent.

6. Privacy & Data Collection

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your information, and the choices available to you. By using the Site or providing information to us, you consent to our collection and use of your information as described in the Privacy Policy.

7. Sales Terms for Orders Placed Through the Website

The following terms apply to all orders placed through the Site and are in addition to any terms printed on invoices or other Dexter documents.

FREIGHT

F.O.B. Dexter Warehouse.

TERMS

C.O.D. or open account upon approval of credit.

PRICES

Prices are subject to change without notice. All shipments will be at prices prevailing on the date of order shipment.

RETURNS

No product or part can be returned for credit unless written authorization by Dexter has been given in advance via a Return Merchandise Authorization (RMA) number. Returned merchandise that was shipped as ordered is subject to a 15% restocking charge, and possibly more, depending on the condition and age of the returned goods. The return of obsolete, discontinued, modified, or special-order parts is not permissible. Merchandise shipped in error will be allowed full credit upon return.

PAST DUE ACCOUNTS

Accounts past due are subject to credit hold or C.O.D. status. Orders will not be shipped until the account is brought current or payment is arranged. Once the account is brought current, Dexter reserves the right to determine if open account privileges should continue or be withdrawn. Interest of 1 1/2% per month (18% annual rate), or such other rate allowed by applicable law, may be charged on past due accounts.

SALES TAX / TAXES

To avoid being charged sales tax in applicable jurisdictions, please provide your valid Tax Exemption Certificate, if applicable. For U.S. customers, applicable state and local sales or use taxes will be added where required by law. For Canadian customers, applicable federal and provincial taxes (including GST, HST, and/or PST, as applicable) will be added as required by law.

DAMAGES OR SHORTAGES IN SHIPMENT IN ROUTE

Dexter is not liable for damage or loss of merchandise once it has left our warehouse. The purchaser is solely responsible for filing any loss or damage claims against the carrier upon receipt of the merchandise. We will make a reasonable attempt to assist you in securing an adjustment for any loss or damage, provided you have filed with the carrier. Claims for shortages in shipments must be made within 5 days of receipt of goods.

WARRANTY

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS CONTRACT. SELLER HEREBY AUTHORIZES CUSTOMER TO ENFORCE AGAINST A MANUFACTURING THIRD PARTY OF THE MERCHANDISE, ANY CLAIMS WHICH SELLER, AS PURCHASER OF THE MERCHANDISE, MAY HAVE IN RESPECT TO THE MERCHANDISE OR SUCH CLAIM. SELLER HEREBY ASSIGNS TO THE CUSTOMER ALL RIGHTS WHICH SELLER, AS PURCHASER, HAS AGAINST SUCH SUPPLIERS FOR BREACH OF WARRANTY OR OTHER REPRESENTATION RESPECTING THE MERCHANDISE. SELLER WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED BY THE CUSTOMER FOR ANY REASON WHATSOEVER. SELLER IS NOT RESPONSIBLE FOR NON-DELIVERY OR DELAY IN DELIVERY DUE TO DELAYS, DAMAGES OR LOSSES RESULTING FROM STRIKES, RIOTS, FIRES, FLOODS, INABILITY TO SECURE MATERIALS OR OTHER ACCIDENTS OR OCCURRENCES BEYOND THEIR CONTROL.

8. Website Availability, Errors & Disclaimer

The Site and all Content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. While we make reasonable efforts to keep information current, Dexter does not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the accuracy, completeness, reliability, or timeliness of the Content on the Site.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DEXTER, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, OR USE) ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR ANY PRODUCTS PURCHASED THROUGH THE SITE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, DEXTER’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR ANY PRODUCTS PURCHASED THROUGH THE SITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

10. Third-Party Links

The Site may contain links to third-party websites or resources. These links are provided only as a convenience and do not imply any endorsement or approval by Dexter of the contents of such websites. Dexter has no control over, and is not responsible for, the content, privacy policies, or practices of any third-party websites. Accessing any third-party websites is at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dexter, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your access to or use of the Site;
• Your violation of these Terms; or
• Your infringement or violation of any third-party right, including any intellectual property, confidentiality, or privacy right.

12. Governing Law & Jurisdiction

For users located in the United States, these Terms and any disputes arising out of or related to your use of the Site or any products purchased through the Site shall be governed by and construed in accordance with the laws of the State of Missouri, without giving effect to any conflict-of-law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Missouri for the resolution of any such disputes.

For users located in Canada, these Terms and any disputes arising out of or related to your use of the Site or any products purchased through the Site shall be governed by and construed in accordance with the laws of the province or territory in which you reside and the federal laws of Canada applicable therein. You agree to submit to the non-exclusive jurisdiction of the courts of that province or territory.

13. Changes to These Terms

Dexter reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting the revised Terms on the Site, and the “Last Updated” date will be revised accordingly. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms. You are encouraged to review these Terms periodically.

14. Catalog & Product Information Disclaimer

The information in this catalog and on the Site is subject to change without notice. While current at the time of publication, Dexter reserves the right to revise, delete, or replace the products shown in this catalog or on the Site at any time.

15. Ownership of the Site

Dexter is the owner and operator of the Site. The Dexter website address is dexterindex.com. The mailing address for Dexter is 2100 N West Bypass, Springfield, MO 65803, USA.

16. Contact Us

For further information or to contact us with questions, concerns, or comments, you may e-mail us at support@dextergroup.com. Although Dexter will, in most circumstances, be able to receive your e-mail or other information provided through the Site, Dexter does not guarantee that it will receive all such e-mail or other information timely and accurately. Dexter shall not be legally obligated to read, act on, or respond to any such e-mail or other information.