Dexko Global

IMPORTANT UPDATE

Winter Hours

As the winter season approaches, we're adjusting our distribution branch hours to better serve you during this time of the year.

From December 1st through January 31st, all U.S. distribution branch locations will operate under the following adjusted hours.

Monday - Friday, 9:00 AM to 5:00 PM

This change helps us to ensure consistent service while accommodating seasonal needs. We encourage you to plan your visits accordingly and reach out if you have any further questions.



Frequently Asked Questions
Why are the hours changing?
We’re shifting to Winter Hours due to the slower market demand this time of year. Adjusting our schedule helps us continue operating efficiently while still providing the reliable service you count on. Even with the change, we remain fully committed to supporting your business without interruption.
Will this impact order fulfillment?
No. Even with reduced on-site hours, Dexter will continue to support your business needs, and fulfillment will proceed without disruption.
How can I access information or place orders outside these hours?
You can continue to place orders outside of operational hours by utilizing the Dexter Index Customer Portal (www.DexterIndex.com). The website provides our valued customers with 24/7 support.
Through the portal, you can:
• View and pay invoices
• Track open orders
• Place new orders
• Access product information and pricing
• And more
Do I need to prepare for the new hours?
We encourage customers to consider any upcoming product needs and plan ahead, but routine operations will continue smoothly.
Who can I contact for help or questions?
Your local Dexter branch representatives are always available to support you. Please reach out with any questions, order needs, or assistance navigating the customer portal. You can reach us by calling 417-864-2397 or texting 417-465-3200.
How long will Winter Hours remain in effect?
Winter Hours begin December 1, 2025 and will continue through January 31, 2026. Any updates or changes will be communicated directly to customers.
Will customer support be available during Winter Hours?
Yes. Our team remains fully committed to providing excellent service during Winter Hours, and online support tools remain available anytime.